Infor Hospitality User Group Meeting - London
Wed February 8 2017, 8:00 AM – Thu February 9 2017, 2:00 PM
Participation is Free!

Infor Hospitality will be hosting the conference, so the conference fee including lunches, refreshments and a drinks reception is on us. Only travel, accommodation and evening meals will be paid by the attendee.

Below you will see a summary of the workshops available to you for either your HMS or EzRMS solutions.

For questions or queries please contact


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Event details

Networking and education

Please scroll down for your solution workshop summary

Come and join your fellow users of Infor HMS and Infor EzRMS along with Infor Hospitality executives and consultants for two days of product education sessions and workshops. We will share what’s new with Infor Hospitality and update you on the development roadmap for Infor's property and revenue management products. 

As an attendee, you will participate in product specific breakout sessions to get even more insight on how to achieve the most benefit from your technology investment and best practices for the use of your Infor system.

Attendees will experience:

  • Education by domain experts from across the Infor Hospitality team.
  • In-depth question and answer sessions with product experts and users
  • Personal consulting sessions with Infor system experts.
  • Networking with other users and industry colleagues.


Event Schedule

Wednesday, 8 February  
8:00 - 9:00  Registration & Tea/Coffee
9:00 - 10:00 General Session
10:00 - 11:15 Education Workshops - HMS & EzRMS
11:15 - 11:30 Break
11:30 - 12:45 Education Workshops - HMS & EzRMS
12:45 - 13:45 Lunch
13:45 - 15:00 Education Workshops - HMS & EzRMS
15:00 - 15:15 
15:15 - 16:15
General Session
16:15 - 17:30
Consulting Sessions - participation optional
(30 minutes each)
17:30 - 19:30 Cocktail Reception
Thursday, 9 February  
8:00 - 9:00  Tea & Coffee
9:00 - 10:00 General Session
10:00 - 11:15 Education Workshops - HMS & EzRMS
11:15 - 11:30 Break
11:30 - 12:45  Education Workshops - HMS & EzRMS
12:45 - 13:45  Lunch
13:45 - 14:00 Closing General Session 
14:00 - 15:30
Consulting Sessions - participation optional
(30 minutes each)
EzRMS Education Workshops

Advanced Forecasting
Learn how the enhancements to the forecasting engine are helping you achieve a better, more accurate forecast and as a result a better optimization. During the workshop you will also be guided how you can investigate your forecast including some live case studies on your properties

Advanced Business Insights
Be amazed of the wealth of business insights EzRMS has in store for you.  You will see cool and useful reports that you can integrate in your daily work.  Elements like : alert criteria, upgrades/downgrades, booking pickup, forecast accuracy tracking, cross-dimensions and webparts are also going to be covered.  At the end of the workshop you will walk away with a set of favorite reports under your Infor EzRMS login

Getting the Most from the EzRMS Add-on Modules
Debunking the myth of the additional modules in EzRMS.  The workshop will focus on how to use and analyse the information that comes with using Ez-Compete, Ez-Contract, Ez-Quote.

Optimizing eDistribution
Discover how you can set up EzRMS to meet your distribution strategy needs.  This workshop will include various scenarios for bucket set up and the optimal upload mode. 

Advanced Pricing & Optimization Set-up
Taking pricing and optimization to the next level, the workshop will go over and beyond the normal recommendations and will cover such things as: Different Price Variations for different types of business and the ability to take into account other types of revenue/value into the Infor EzRMS optimization (i.e. Casino Player Tiers, Loyalty programs value, Resort activities revenue, or even significant hidden cost / commission)

HMS Education Workshops

Screen Design & Mobility

Learn best practices as it pertains to designing the HMS application to best suit your operational needs. Using tools like 'Screen Design' we will explain how to create and maintain intuitive role-based workflows for all users. We will also discuss the benefits of using HMS Mobility and how it can provide users with real-time appropriate knowledge at the point of guest interaction to help improve satisfaction and build loyalty.

Creating Packages

Learn how to unlock the power of your package rates. If you have found package setup a daunting task in the past, we will break down the complexity of the setup process and demonstrate the various possibilities in which packages can be structured and sold.

Reports & Data-spies

Have you ever needed a specific report that was not available or needed to get relevant information out of the system quickly? This workshop will show you the various levels of reporting available in HMS today. You’ll learn simple effective ways to modify and use all of the reporting features available in HMS, including using data-spies for quick ad-hoc data exports as well tips and tricks to get the most out of all base reports within the system

Rate & Revenue Management

Learn some of our best practices for rates and revenue management. Whether or not you are using EzRMS or not, we will discuss some of the most effective ways to control rates and use revenue management within HMS to help improve your bottom line.

Region Specific Session - Best Practices For Accounts Receivable  

Learn best practices for maintaining your receivable accounts.  In this session we will discuss the advantages of using real time movement of charges between ledgers or the more traditional method of moving data via end of day processing.  The workshop will review charges, invoices, payments, and distributed payments.  We will discuss using accounts receivable profiles with your accounts receivable accounts for aging reporting for total control of your receivable accounts.

Event start and end times are accurate for planning travel. Session times are subject to minor adjustments as we finalize the agenda.