Infor Hospitality Customer Days - Orlando
Thu March 14 2019, 8:00 AM – Fri March 15 2019, 5:00 PM
Participation is free!

Infor Hospitality will be hosting the conference, so the conference fee including lunches, refreshments and a drinks reception is on us. Only travel, accommodation and evening meals will be paid by the attendee.

We have secured a preferred rate of $195 at the hotel for our delegates. Once you have registered your place you will receive details on how to book a room in your confirmation email.

See event details and the agenda with our educational sessions below.


Ticket type
Infor Hospitality Customer Days
IHCD Orlando - Infor Staff
IHCD Orlando - Sponsor Ticket
Powered by Evenium Net

Event details

Networking, education and consulting sessions

Come and join your fellow users of Infor HMS, Infor EzRMS and Infor Vivonet POS along with Infor Hospitality executives and consultants for two days of product education sessions, one-on-one consulting sessions and networking, plus an update on what’s new with Infor Hospitality and Infor.

As an attendee, you will participate in product specific breakout sessions to get even more insight on how to achieve the most benefit from your technology investment and best practices for the use of your Infor system.

Attendees will experience:

  • Education by domain experts from across the Infor Hospitality team.
  • In-depth question and answer sessions with product experts and users
  • Personal consulting sessions with Infor system experts.
  • Networking with other users and industry colleagues.

Our Event Sponsors:


Event Schedule

Day 1 March 14th
08:00-09:00 Registration / Breakfast
09:00-10:30  General Session
10:30-11:00 Break
11:00-12:15 Educational Sessions
12:15-13:15 Lunch
13:15-14:30 Educational Sessions
14:30-15:00 Break
15:00-16:15 Educational Sessions
16:15-17:30 Individual consulting/demo lab
17:45–22:00 Cocktail Reception
Day 2  March 15th
08:00-09:00 Breakfast/coffee
09:00-10:15 Educational Sessions
10:15-10:45 Break
10:45-12:00 Educational Sessions
12:00-12:30 Closing Session
12:30-13:30 Lunch
13:30-17:00 Individual Consulting Sessions
Event start and end times are accurate for planning travel. Session times are subject to minor adjustments as we finalize the agenda.

Educational Sessions 2019


Infor EzRMS: All About DATA
Understand whether Infor EzRMS knows everything it should and also get insights on how Infor EzRMS works with competitor data.
Infor EzRMS: All About FORECAST
Focus on making the forecast YOUR forecast: how does it work & how to interact with it. In this session you will also be updated on the latest engine enhancements.
Infor EzRMS: All About TACTICS
During this very practical session, you will review the various RM Levers available to you and how to apply them in real life. Price or BAR recommendations, different Yield recommendations, Overbooking levels & Upsell, all will be revealed.
Infor EzRMS: All About FUNCTION SPACE Revenue Management
Learn how Infor EzRMS will give you insights in the world of your meeting & events space and how KPI’s can help define your meeting room strategy.
Infor EzRMS: All About STRATEGY
Master how you can use Infor EzRMS to review your segmentation strategy, your corporate client’s strategy, your channel partner strategy and your groups & crew strategy.

Infor HMS 3.8 Enhancements
This session will provide you with an overview of the exciting new enhancements that have been developed within our latest release of HMS
Infor HMS Non-room items and bundles
Learn all about the benefits of how using non-room items and bundles can help support your business.
Infor HMS Decks, Stay 360 and the benefits of the Room Plan Screen
During this review we will demonstrate how and why these three key areas can help your operational processes becoming more efficient and streamlined.
The hidden Infor HMS benefits regarding the underlying framework of HMS
Uncover the powerful functionality that HMS can provide your business with this extensive review
Infor HMS Housekeeping Functionality and the benefit of mobility
Learn how your business can take advantage of the mobility which includes housekeeping services and taking advantage of the paperless check-in.

Infor POS – An Intro and Overview
Explore Infor POS and dive into the integration with Infor HMS, to give you an understanding of how Infor POS goes beyond the traditional definition of a POS system to add value to your organization.
Infor POS – Tips and Tricks to Make You a Power User
Members of the Infor team will offer an inside perspective on best practices in using Infor POS – from reporting to menu management – to help you become a power user for maximum efficiency within your organization.
Infor POS – Reporting, Audits and Mobile Insights
View the latest Infor POS reporting tools, and uncover the powerful functionality that allows users to go beyond data and into the transactional insights that Infor POS can provide.
Infor POS – Inventory and Back Office Tools
Learn how you can use Infor’s inventory, labor and scheduling tools to optimize your organization’s back office performance. We’ll dive into scheduling best practices, and learn how proper attention to labor and inventory can help your organization improve overall profitability.
Infor POS – Solution Architecture Deep Dive
In this technical session we will go deep on the architecture of Infor POS, and focus on some of the critical underpinnings that make Infor POS one of the most stable and secure POS platforms in the industry today.