Infor Hospitality Customer Days - Orlando
Thu January 25 2018, 7:00 AM – Fri January 26 2018, 6:00 PM
Participation is Free!

Infor Hospitality will be hosting the conference, so the conference fee including lunches, refreshments and a drinks reception is on us. Only travel, accommodation and evening meals will be paid by the attendee.

See our agenda and sessions by scrolling down.

Please contact for any questions and queries.

We look forward to seeing you in Orlando.


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Event details

Networking, education and consulting sessions

Come and join your fellow users of Infor HMS, Infor EzRMS and Infor SunSystems along with Infor Hospitality executives and consultants for two days of product education sessions, one-on-one consulting sessions and networking, plus an update on what’s new with Infor Hospitality and Infor.

As an attendee, you will participate in product specific breakout sessions to get even more insight on how to achieve the most benefit from your technology investment and best practices for the use of your Infor system.

Attendees will experience:

  • Education by domain experts from across the Infor Hospitality team.
  • In-depth question and answer sessions with product experts and users
  • Personal consulting sessions with Infor system experts.
  • Networking with other users and industry colleagues.

Our Sponsors:


Event Schedule

Day 1 January 25th
08:00-09:00 Registration / Breakfast
09:00-10:30  General Session
10:30-11:00 Break
11:00-12:15 Educational Sessions
12:15-13:15 Lunch
13:15-14:30 Educational Sessions
14:30-15:00 Break
15:00-16:15 Educational Sessions
16:15-17:30 Individual consulting/support/sales sessions
17:30–22:00 Cocktail Reception
Day 2  January 26th
08:00-09:00 Breakfast
09:00-10:15 Educational Sessions
10:15-10:45 Break
10:45-12:00 Educational Sessions
12:00-12:30 Closing Session
12:30-13:30 Lunch
13:30-17:00 Individual Consulting Sessions
Event start and end times are accurate for planning travel. Session times are subject to minor adjustments as we finalize the agenda.

Educational Sessions

Infor EzRMS: System Experts

Are you a new user? Don’t feel confident in navigating around the system? Like to learn some new tips & tricks? This workshop will take you around the system, through an interactive game.

Infor EzRMS: Time Crunchers

Do you feel like your days don’t have enough hours? This workshop will explore the various options in EzRMS to save time and be more efficient.

Infor EzRMS: Forecast Gurus

Want to understand how the EzRMS forecast works and why it is a first step in Artificial Intelligence? This workshop will take you through the fundamental logics of the EzRMS Demand Forecast, our latest science & machine learning enhancements, and how to analyze the EzRMS forecast.

Infor EzRMS: Pricing Specialists

Do you want to take your pricing practices to the next level to increase your revenues even further? This workshop will introduce new pricing enhancements available in EzRMS.

Infor EzRMS: Distribution Professionals

Would you like to ensure the bookings flowing in come from your preferred channels? This workshop will present how EzRMS can help you optimize your preferred channels, factoring into account different costs and sets of controls.

Infor HMS:  Best Practices – Security, Screen Design, Reporting, Parameters

Learn best practice protocols as they pertain to designing and using the HMS application to best suit your operational needs. This instructional session will highlight the various ways in which HMS can be more efficient to the end-user while at the same time securing users access to only the information relevant to their role within the property.

Infor HMS:  Rates & Revenue Management

Learn some of our best practices for rates and revenue management. Whether you are using EzRMS or not, we will discuss some of the most effective ways to control rates and use revenue management within HMS to help improve your bottom line.

Infor HMS: Hotel Operations

This workshop will focus on understanding and streamlining processes within HMS. Letting HMS work for you will allow you to spend more time focusing on the guest. Topics will include areas in HMS such as Travel Agency Commissions, Advance Deposit Functionality, Package Itemizers functionality, and Group Management.

HMS Central

Learn how “HMS Central” can help hotels consolidate and distribute profile information and configuration data across a hotels enterprise when HMS is deployed in separate databases across your hotel properties.  HMS Central can consolidate a guest’s hotel stay data and display lifetime value as part of the guest reservation across multiple hotels using HMS. 

Infor HMS: Enhancements to HMS (Part I)

HMS is continually evolving. Stay abreast of all the new feature functionality that has been added to HMS in the last year. Topics and items discussed in this workshop will be many including the Activity Module and Single Guest Itinerary as well as the Stay 360 menu-screen

Infor HMS: Enhancements to HMS (Part II)

An extension of the ‘Enhancements to HMS’ Part I session. We will continue discussions on the new feature functionality that has been added to HMS in the last year. Topics and items discussed in this workshop will include mobility, housekeeping, and reporting enhancements.

HMS Upsell and Real-Time Recommendations

Want to be able to provide your guests personalized offers, recommendations, and perks at time of check in?  Leveraging Infor’s Interaction Advisor Solution, Hoteliers will be able to leverage real-time guest data and behavior to provide their guests personalized recommendations, information, offers, and perks at time of check-in directly from the Infor HMS Check-In Screen.

HMS Gaming

Learn how to optimize the comp accounting process by using HMS Gaming.  This workshop will elaborate how to track player comps used on property. You will understand benefits of HMS being interfaced to a Casino Management System , including how player’s comps can be applied to multiple charges in HMS  - ranging from F&B charges, outlet charges to guest room charges – and how HMS will report comp expenses by department for accounting purposes.  

InforXtreme Support CAN make a difference.

This session will show you how to utilize your Hospitality Support team and your Tools to your advantage.  The Hospitality Support team is here to ensure your success.  Learn the tips and tricks of your personalized InforXtreme portal.  This includes WebChat, Knowledge Base, the Enhancement Request Process and much more. Come see all that we offer to help you run your applications and business.

Introducing Birst: Next Generation BI & Analytics 

Meet Birst, the analyst top ranked Cloud BI & Analytics platform, whose patented technology is helping businesses become more data driven. Learn how leading companies are using Birst's groundbreaking networked analytics approach to leapfrog competitors and drive real business results
Sponsored by 


Infor SunSystems Q&A Excel  

Want to use the power of Excel to harness your financial data more efficiently? This workshop will show you how to make the most of this powerful tool to smooth out any speed bumps in your data extractions.

Infor SunSystems Analysis Codes

Do you need more depth in your data? This workshop will demonstrate how to use Infor SunSystems’ Dimensions to help your data tell you more.

Infor SunSystems Security

Do you require tighter or more diverse user security? Attending this workshop will help you navigate this task to achieve the results you want.

Fixed Assets in Infor SunSystems

Need to manage your fixed assets, but don’t know where to begin? This workshop will be a fixed assets primer to walk you through the process in Infor SunSystems.

The Next SUNrise – The Future and Vision of Infor’s Sun Systems Financials Suite

Join this session and explore the development docket of SunSystems and Infor’s vision of a new next generation multi-tenant Sun suite in the cloud.